MyChart - Login Page (2024)

About MyChart

What is MyChart?

MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

• Schedule medical appointments.
• View your health information, including medications, allergies, test results, and more.
• Request medication refills.
• Access resources for trusted health information.
• Download your medical records.
• View your test results.
• Message your care team.
• View your billing summary, pay your balances.
• Update your personal information.

For more information about MyChart, check out https://www.mychart.com/features.

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Is there a fee to use MyChart?

No, MyChart is a free service for all patients.

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What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

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Enrollment Questions

How do I sign up?

There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

• Clinic staff might sign you up directly while you're at the front desk or in the exam room.
• You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
• You might receive a text message or email with an activation code when you come in for a visit.
• You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

You can request a new activation code when you come in to one of our clinics for your next appointment or Portland Patients - please call 503-261-6054, Monday through Friday 7:30am to 4pm.

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My activation code does not work. What should I do?

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, please call 503-261-6054, Monday through Friday 7:30am to 4pm.

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Your Medical Record

When can I see my test results in MyChart?

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

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If I send a message to my provider, when can I expect a reply?

You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

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Why am I not able to find inpatient or surgery related records on MyChart?

Adventist Health Portland Hospital and Tillamook clinics are on a separate Electronic Medical Records system than the Portland clinic locations. For your inpatient chart or Tillamook chart please use this link to see your inpatient/ hospital and Tillamook records. Patients may request their inpatient records from the hospital by phone at 503-251-6128.

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How do I change my legal name in MyChart?

To make a request to change your legal name, please call 503-261-6054, Monday through Friday 7:30am to 4pm.

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What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

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MyChart for My Family

Can I view a family member's medical record in MyChart?

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

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No, due to the sensitive nature of medical information, each person must have their own MyChart account.

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Technical Questions

I forgot my username or password. What should I do?

You may contact our MyChart Patient Support Line- Portland Patients - please call 503-261-6054, Monday through Friday 7:30am to 4pm. to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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I didn't receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, please call 503-261-6054, Monday through Friday 7:30am to 4pm.

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I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

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What do I do if I get locked out of my account?

To have your account re-activated, please call 503-261-6054, Monday through Friday 7:30am to 4pm.

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I have multiple MyChart accounts. How do I link them together?

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

• Allergies
• Care team
• Health issues
• Medications
• Messages
• Test results
• Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

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How do I delete my account?

You can request that we deactivate your account, please call 503-261-6054, Monday through Friday 7:30am to 4pm.

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Who do I contact if I have further questions?

You may contact our MyChart Patient Support Line- Portland Patients - please call 503-261-6054, Monday through Friday 7:30am to 4pm.

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Is my activation code my user ID?

No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

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What are the technology requirements for video appointment/visit?

When initiating video appointment/visit the front ("selfie") camera will be used. This camera may offer a grainy picture, so if a clearer picture is needed, you can rotate to the back camera on the mobile device which offers better picture quality.For additional requirements, please click here.
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How does a video appointment/visit work?

At the time of appointment, open MyChart Mobile App and go to Appointment icon. From the patient appointment list, click upcoming video visit appointment and complete echeck-in. A [Test Connection] button will display until 15-minutes before appointment start time and when it is 15-minute before appointment time, test connection button will turn in to Green [Begin Visit] button [if echeck-in is completed by then]. Once video visit is initiated by patient, but doctor has not yet connected, the patient will be placed in virtual waiting room. Once doctor joins the visit, he/she will appear in the top box, framed in red. While the patient will appear in the lower box. When the patient disconnects, patient is prompted to end/leave the appointment. NOTES:

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What are video appointments/visits?

Video appointments/visits allow returning patients to connect with their doctor in real time over a video call using their MyChart Mobile App on their smartphone or mobile device or website(Chrome/Safari/ Internet Explorer). These appointments/visits will occur at a scheduled time with patients who have an active MyChart account. The patient does not have to go to the doctor's location for this visit. Please note, be aware of your environment as you initiate video call for your own privacy (personal health care information will be shared during this visit). Driving during video visit is unsafe and is not recommended. Doctors will end the visit and reschedule in the event you are driving and unable to park during your video visit.
Virtual Care, also referred to as telemedicine or telehealth, uses computers, cell phones, tablets or other mobile devices to have a video appointment/visit with your Doctor. Virtual Care offers an opportunity to receive the same high quality healthcare expertise with added convenience, removing barriers like time, travel and distance, allowing great care anywhere, anytime.

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Who can use video appointment/visit?

Patients interested in having a video appointment/visit must meet the following requirements:

Patients must have an iOS or Android device with the MyChart Mobile App downloaded or access to MyChart website and an active MyChart account, and have an established relationship with a doctor offering video appointment/visit.Return to Top

Will the video appointment/visit be recorded?

No, the video is not recorded or saved.

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Can I use the MyChart website version for video visit appointment?

The web version of MyChart can only be used if you are connecting via a desktop computer or laptop. Please ensure that you have a camera connected to the desktop computer and test connectivity to ensure that you have the required web plugin (Vidyo). If you are using a mobile device (phone or tablet), you must use the MyChart App to connect to your video visit. Please note: Safari on a desktop/laptop will not support a video visit connection if using Mac OS X High Sierra version(version 10.13) or a later version. Please connect using Internet Explorer or Google Chrome.

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What is the difference between Video appointment/visit, E-Visit, and MyChart Messaging?

Video Appointment/Visit is a scheduled appointment with your doctor where the patient does NOT need to come to a clinic to see the doctor in person. The patient may be at their home, office, or other location and using the MyChart Mobile App on their smartphone can have the video call with your doctor.
SmartExam E-Visit is used as a non-urgent electronic visit, where patients answer a series of online questions based upon their symptoms. This information is sent via electronic message to Adventist Health doctor to be assessed for diagnosis and treatment.
MyChart messaging is used to ask common, non-urgent questions such as advice about common illnesses, visit follow-up clarifications, test result follow-up, medication dosage clarifications, or asking if an appointment is needed for some other reason. It is not used as a means to obtain diagnosis or treatment.

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How do I schedule a video appointment/visit?

The doctor's front desk staff can help review and schedule a video visit.

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How far in advance can I connect to video appointment/visit?

You will be able to connect to a video visit 15 minutes before the scheduled appointment time using the green Begin Visit button. Any time more than 15 minutes before the visit, the patient will see a "test Connection" button.

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What if I am late for a video appointment/visit?

Video visits are time sensitive. If you are not able to log in or connect to your visit on time, the provider may no longer be available. Please cancel your appointment 2days in advance, if you know you are not able to attend.

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What is the cost of a video appointment/visit?

Video visits are billed as a regular office visit. Most insurance plans cover these visits. Patient copay, coinsurance and deductible still apply. Patient is responsible to check with their specific insurance plan to determine if visit is covered.

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Are video appointments/visits covered by insurance?

Video visits are covered by most insurance plans. The patient's copay, coinsurance and deductible would still apply.

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